Air Canada Kiosk
Tools: Adobe XD Duration: 2 weeks
Air Canada Check-In Experience
Project Intro:
- For this project I researched the check-in experience for Air Canada and aimed to make improvements to it
- Learn about the innovative design and seamless user interface that revolutionized the check-in process.
Objective:
- Optimize the user experience by enhancing the efficiency of the check-in process
Target Audience:
- The target audience is people that don't go on flights often
Methods Used:
- Observation
- In-person Survey
- User Testing
Key Findings:
- Feedback from passengers indicated a high level of satisfaction with the interface of Air Canada's Kiosk, resulting in a smooth check-in
- Majority of passengers experienced fast processing times, at the kiosk. reducing overall wait times and enhancing the travel experience
- Passengers appreciated the convenience and flexibility provided by Air Canada check-in Kiosk, noting their effectiveness in avoiding long queues and enabling hassle-free travel.
Challenges Met:
- Developing a user-friendly interface while accommodating various check-in scenarios presented a challenge.
- Effectively integrated user feedback and iterating on design decisions.
- Conduct usability testing to identify potential pain points and refine the check-in experience for user satisfaction.
- Ensuring our kiosk is accessible to all passengers.
What Would You Do Differently:
- Conduct observational research on a different type of customer (employee or frequent flyer)
- Satisfy individual preference and needs.
- Provide clear instructions and support to ensure a smooth check-in process for all
A Video Showcasing Air Canada Kiosk
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